By continuing to browse, you accept use of cookies for the purposes of authentication and adding favourites. Find out more
Arkadin job vacancy search engine

General information

Customer Success Executive

Job description


The Customer Success Executive is remotely responsible for customer retention and driving customer satisfaction related to online operating model. He/She is also responsible for leading post-sales efforts like owning customer renewals, and developing up-sell opportunities.

Job Family

Client Development

Type of Contract

Permanent

Location Job

EUROPE, Spain, Madrid

Employment

Full-time

Key activities & Tasks

    -Negotiating and closing renewals with territory customers
    -Identifying, managing, and closing up-sell opportunities among territory customers.
    -Driving adoption and usage of the Arkadin service with marketing team.
    -Educate Customer into Arkadin's Online Standard Processes
    -Working with customers to ensure they are leveraging the solution effectively and using best practices.
    -Tracking and reporting on customer health and deliver different outreach programs
    -Monitoring and identifying usage trends in order to uncover renewal risks, while supporting greater adoption rates.
    -Working closely with online Business Development Executive/Premium BDM team on potential Cross-sell opportunities within your existing customer base.
    -Developing and maintaining deep expertise of Arkadin online products and best practices to provide value to customers.
    -Independently manage the entire sales cycle.
    -Maintain accurate records within the company's sales database.
    -Demonstrate accurate forecasting and maintain a healthy sales pipeline.
    -Perform other assigned tasks as requested.

Core skills & requirements

    -Bachelor's Degree
    -Previous experience in sales accounts management. Telesales experience is a plus.
    -Gravitas, presence and strong interpersonal skills to build strong and lasting relationships at all levels
    -Thorough knowledge of all aspects of cloud services market is desirable.
    -Proven experience implementing customer retention initiatives, achieving high retention rates and customer satisfaction.
    -Good presentation, written and oral communication skills.
    -Very structured working methodology, ability to deal with several different activities in parallel.
    -Able to anticipate and identify not defined problems/issues.
    -Strong team player, tenacious, and result-driven.
    -Proficient in all Microsoft Office applications and salesforce.com
    -Language requirements: Depending on territory assignment

Key expected results (deliverable, KPI's)

    -Exceed quarterly and yearly revenue targets
    -Own overall relationship with territory clients, which include :
    -Renewal: Negotiate commercial terms to migrate customers to online offers and focus on top customers.
    -Adoption : work closely with marketing team to increase revenue within existing client by expanding usage
    -Customer Satisfaction: Educate & manage customer's enquiries by transferring requests to the right department.
    -Upsell: Work to identify and/or develop upsell opportunities.
    -Identify, qualify and influence new projects around Unified Collaboration/Communication within territory for Premium segment.